REFUNDS AND RETURNS
WHAT IS YOUR EXCHANGE/RETURN POLICY?
If you would like to return a product for a refund or exchange please read the following guidelines to determine if you are eligible. After doing so, please email email@example.com for complete instructions. If you believe you have received a defective product upon arrival, please contact us immediately by email at firstname.lastname@example.org for further instructions.
All orders placed on DarkHorseApparel.net can be returned within 30 days from the date of purchase for a refund in the form of payment that was used if the product has been unwashed and unworn and retains the DarkHorseApparel.net purchase tag. You are responsible for the shipping charges incurred both on your original order as well as the charges to get the product back to us.
Products purchased from DarkHorseApparel.net may be eligible for exchange or store credit within 30 days of the date of purchase. If your product is eligible, you will be responsible for shipping charges.
Please note we cannot accept returns on worn / non-new items. This includes stains left behind from deodorant or traces of cologne or perfume smell that were caused when the item was tried on.
It is at the discretion of Dark Horse Apparel whether or not we will accept a refund or exchange. Also it will be at our discretion which party is responsible for return shipping fees. We do our very best to not make any mistakes, however if we do we will gladly fix the problem at no cost to you and we will require the same in return. If the mistake is on the customers end during the ordering process we will not be able to pay return shipping and the cost of shipping the replacement item will be at the customers expense.